Frequently Asked Questions

Getting Started
What is Scan Me Buddy?
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Scan Me Buddy helps you connect with customers using QR codes, digital business cards, and simple loyalty rewards — including stamp cards and spend-based rewards.

What can I use Scan Me Buddy for?
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Businesses use Scan Me Buddy to share links and business info with QR codes, run loyalty rewards, and create digital business cards. You can also track how often your QR codes are scanned.

Do I need an app?
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No. Customers simply scan your QR code with their phone — no app needed.

Does this work for businesses outside cafés?
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Yes. It works for cafés, retail, service businesses, gyms, trades, and even B2B — anywhere you want to connect with customers or reward them.

Can I get help if I’m stuck?
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Yes. You can contact support if you need help setting things up

Loyalty Stamps
What kind of rewards can I run?
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You can run:

Stamp rewards (e.g. buy 5, get 1 free)
Spend rewards (e.g. spend $100, get $10 off)

Additional options like birthday rewards, "we miss you" offers, and limited-time promos are also available.

How do loyalty rewards work?
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Customers scan your QR code to join your rewards program. After each visit or purchase, you add stamps or track their spend. When they reach your reward, they can redeem it.

Do customers need to download anything?
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No. Customers simply scan and use their phone browser. No app is required

Can I choose between stamps and spend?
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Yes. You can run stamp-based rewards, spend-based rewards, or both at the same time. You can also set up extras like birthday rewards, “we miss you” offers, and limited-time promotions.

How are rewards added or tracked?
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You can choose how rewards are added based on your business. Staff can add them using a simple PIN, customers can scan a receipt (where available), or you can manage rewards manually. For some businesses, rewards can also be tracked automatically based on spend.

Can I customise my rewards?
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Yes. You can set your own reward rules, targets, and offers to match your business.

QR Codes
What is a dynamic QR code?
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A dynamic QR code lets you change the destination of the link anytime — even after the code has been printed. Paid plans also include analytics

Can I edit my QR code after printing it?
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Yes. Your QR code stays the same, and you can change where it points to at any time

Can one business have more than one QR code?
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Yes. You can create multiple QR codes for different uses, such as counters, windows, flyers, vehicles, and more

Can I see how many times my QR code is scanned?
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Yes. Paid plans include analytics inside your dashboard

Do my QR codes expire?
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No. Your QR codes stay active as long as your account remains active

How do I share my QR code?
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Download and print your QR code, add it to posters or packaging, or save your digital business card to your phone and share it in person. Customers simply scan to connect

Can I use my own printed QR codes?
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Yes. You can download your QR code and print it anywhere, or use optional printed products if available

How is this different from a free QR code generator?
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Free generators usually create static QR codes that can’t be edited or tracked. Scan Me Buddy lets you manage, update, and track your QR codes in one place

Digital Business Card
What is a digital business card?
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A digital business card is your mobile-friendly profile that opens when someone scans your QR code. It lets you share your contact details, links, and business information in one simple page

How do I share my digital business card?
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You can share it by QR code, link, or directly from your phone. Many businesses display the QR code in person so customers can scan and connect instantly

Do customers need an app to view my digital business card?
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No. Customers simply scan your QR code with their phone camera. No app or download is required

Pricing
Is Scan Me Buddy free?
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Yes. You can start on the Free plan. Some features like rewards (stamps or spend), advanced analytics, and extra QR codes are part of paid plans — but rewards is currently free while we roll them out.

What’s the difference between Free, Rewards, and Pro?
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Free gives you the basics — dynamic QR codes and a digital business card.
Rewards is designed for loyalty programs.
Pro includes more QR codes, analytics, and custom branding.

Can I cancel anytime?
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Yes. You can upgrade, downgrade, or cancel your plan at any time

Can I add my business branding?
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Yes. You can add your business name and logo to your page. Pro users can also remove Scan Me Buddy branding